After sending invitations in Form LMS, you can check their status, resend or cancel them, copy the invitation link, and manage user verification.
✅ Before you start: You need the Admin or Manager role.
Check invite status
Go to People → Users. Use the Status filter in the filter bar, which shows Active users by default. The available statuses are:
- Active - the user has completed registration and can access the workspace.
- Invited - the user has been sent an invitation but has not yet registered.
- Pending - the user signed up through self-registration but has not verified their email address yet.
- Rejected - the user declined the invitation.
- Cancelled - the invitation has been cancelled.
- Archived - the user profile has been archived and can no longer access the workspace.
- Expired - the user profile has exceeded its expiry date and can no longer access the workspace.
You can also edit an invited user before they accept. Admins can change their roles, organisation unit and groups, and Managers can change their organisation unit and groups. See Editing users.
Resend or cancel an invitation and copy the invitation link
If an invitation is missed or goes to junk, you can resend it. If the wrong person was invited or the email address is incorrect, you can cancel it. You can also copy the invitation link to send directly to the user.
Find the user: Go to People → Users and use the search bar or filters. In a workspace, filter by Invited or Cancelled. Outside a workspace, use the search bar.
- Resend invitation: Click the three-dot menu and select Resend invitation. Click Confirm. The invite is resent to the user's email.
- Cancel invitation: Click the three-dot menu and select Cancel invitation. Click Cancel invite to confirm. The invite no longer works and the user cannot access the workspace.
- Copy invitation link: Click the three-dot menu and select Copy invitation link. This copies the original invitation link. You can then send it to the learner manually.
Manage user verification
Users who sign up through self-registration must verify their email address to activate their account. Until they do, their status is Pending. They complete verification by:
- Clicking the verification link in the email.
- Entering the provided verification code.
ℹ️ If a user has not verified their email, ask them to check their inbox and follow the verification link.
Resend verification emails
You need the Admin or Site admin role to resend the verification email. Managers don't see this option.
- Go to People → Users.
- Tick Pending in the Status filter and search for the user's email.
- Click the three-dot menu next to the user's name.
- Select Resend verification email, then click Confirm.
Once the user completes verification, their account becomes Active. You can then reset passwords for users who cannot remember their credentials.