Here's how to cancel a learner's booking on an event session in Form LMS, for example when they can no longer attend.
✅ Before you start: You need the Admin or Manager role. Managers can only see and cancel bookings for learners in the organisation units assigned to them.
Cancel a learner's booking
- Go to Catalogue → Events.
- Find the event. If you're a Manager, click View. If you're an Admin, click ⋮ and select View sessions.
- Find the session, click ⋮, then select View bookings. The Bookings tab opens.
- Find the learner and click Cancel booking. This button appears only for bookings with the status Booked.
- If the event asks for a reason, select a Cancellation reason.
- Click Cancel booking. To keep the booking, click Go back.
The learner's status changes to Cancelled. If cancellation notifications are switched on for your workspace, the learner is notified. You can click View cancellation to see when the booking was cancelled and why.
ℹ️ Note: Managers see only the learners in the organisation units they manage, under Your managed bookings. Other learners booked onto the session are counted under Other participants without their details.
ℹ️ Note: Cancelling a booking cancels the learner's place on the session only. To remove the learner from the course as well, see Withdraw learners from a course.
💡 Tip: To move a learner to a different session, cancel their booking here, then book them onto the new session.